Most Frequently Asked Questions

What is the wait time?

Wachttijden juni 2024:

Uilenstede 512-H te Amstelveen

Aanmeldwachttijd: 2 weken

Behandelwachttijd: 9-12 weken


For the year 2024, we use the rates set by the Dutch Healthcare Authority (NZa)

For the NZa-maximum rate (WMG) please refer to the NZa-webpage published Tariefbeschikking Geestelijke Gezondheidszorg and

Advice: Check with your health insurer whether your treatment at a non-contracted practice will be reimbursed up to the maximum (i.e. NZa or WMG rate)!

What happens if I cannot attend an appointment?

Appointments that are not canceled on time, known as “no-shows,” are not reimbursed by the health insurance company. You can cancel your appointment up to 48 hours in advance.

Failure to cancel on time will result in a maximum charge of €90. This, of course, does not apply in the case of very serious circumstances, such as the death of a close family member, or sudden hospitalization.

Can I choose my own therapist?

It is important that the client feels comfortable with the therapist. If the client has a preference for a specific therapist we will accommodate this request to the extent possible. However, it may happen that for substantive or practical reasons another therapist is chosen, which better suits the client’s request for help.

How do I know how much my health insurance company will reimburse?

As of 01-01-2021, Ithaca Psychotherapy Practice is a contract-free practice. This means that as of that date, we are NO have contracts with health insurers anymore.

Your treatment at Ithaca is eligible for reimbursement:

If you have a “pure” restitution policy, you will be reimbursed 100% for treatment at Ithaca.( In all cases, you must pay the legal deductible (€385)

Check with your health insurer whether your treatment at a non-contracted practice will be reimbursed up to the maximum (i.e. NZa or WMG rate)!

If you do not have a “pure” reimbursement policy, the following applies to you:

  • If you have a “non-pure” restitution policy, the “market rate” will be reimbursed which is not 100% cost recovery. You can check with your insurer what percentage they reimburse.
  • If you have a “naturapolis,” you will face a co-payment. Only 60%- 75% of treatment at Ithaca will then be reimbursed by your health insurance company.
What to do in the event of an out-of-hours crisis?
  • Contact the therapist at his/her 06 number if agreed and known
  • Contacting your primary care physician
  • Contact the crisis service 24/7 GGZ inGeest (020) 788 5333
What if I am not satisfied with the treatment or therapist?

Always discuss your dissatisfaction with your therapist first to reach a solution. If discussion does not result in a satisfactory outcome, You may file a complaint with the NIP’s Complaints Committee. This can only be done in writing (by mail), in Dutch, to:

Supervisory Board NIP

P.O. Box 2085

3500 GB Utrecht


Can I also Skype with my therapist?

A Skype appointment is possible. For example, if you are going abroad for a certain period of time, you may choose to have the appointments continue via Skype. However, you will always need to consult with your therapist about this first. Moreover, we do not offer Skype appointments without first meeting you within the practice. This is to ensure that a pleasant relationship can be established between you and your therapist though.

Opening hours

Opening hours secretariat Monday through Friday from 09:00 to 17:00.

We can be reached by phone at 020-8118870 Monday through Friday from 9 a.m. to 5 p.m.

If we are busy with other work you may hear voicemail, please leave a message and we will call you back as soon as possible. Outside of business hours, please leave a message on our voicemail. You can also send an email to

The practice is open Monday through Friday. In consultation with the therapist, it is also possible to receive therapy in the evening hours.

The practice is accessible to the disabled, by means of a chair elevator.

Near the practice in Amstelveen there is a blue zone where you can park for free for up to 2 hours. This is indicated by signs and blue stripes on the road.

The practice is also easily accessible by public transportation

Contact details

+31 (0) 208118870