Appointments that are not canceled on time, known as “no-shows,” are not reimbursed by the health insurance company. You can cancel your appointment up to 48 hours in advance.

Failure to cancel on time will result in a maximum charge of €90. This, of course, does not apply in the case of very serious circumstances, such as the death of a close family member, or sudden hospitalization.

It is important that the client feels comfortable with the therapist. If the client has a preference for a specific therapist we will accommodate this request to the extent possible. However, it may happen that for substantive or practical reasons another therapist is chosen, which better suits the client’s request for help.

As of 01-01-2025, Ithaca Psychotherapy Practice is a small contract-free institution. This means that we do NOT have contracts with health insurance companies.

Your treatment at Ithaca is eligible for partial reimbursement, depending on your health insurance company and policy.

Check with your health insurer what rates are charged (uncontracted institution/practice)

• Contact the therapist at his/her 06 number if agreed and known
• Contacting your primary care physician
• Contact the crisis service 24/7 GGZ inGeest (020) 788 5333

Always discuss your dissatisfaction with your therapist first to reach a solution. If discussion does not result in a satisfactory outcome, You may file a complaint with the NIP’s Complaints Committee. This can only be done in writing (by mail), in Dutch, to:

Supervisory Board NIP

P.O. Box 2085

3500 GB Utrecht

Complaints

A Skype appointment is possible. For example, if you are going abroad for a certain period of time, you may choose to have the appointments continue via Skype. However, you will always need to consult with your therapist about this first. Moreover, we do not offer Skype appointments without first meeting you within the practice. This is to ensure that a pleasant relationship can be established between you and your therapist though.

Opening hours secretariat Monday through Friday from 09:00 to 17:00.

We can be reached by phone at 020-8118870 Monday through Friday from 9 a.m. to 5 p.m.

If we are busy with other work you may hear voicemail, please leave a message and we will call you back as soon as possible. Outside of business hours, please leave a message on our voicemail. You can also send an email to info@psychotherapieamstelveen.nl

The practice is open Monday through Friday. In consultation with the therapist, it is also possible to receive therapy in the evening hours.

The practice is accessible to the disabled, by means of a chair elevator.

Near the practice in Amstelveen there is a blue zone where you can park for free for up to 2 hours. This is indicated by signs and blue stripes on the road.

The practice is also easily accessible by public transportation 9292.nl

0208118870
+31 (0) 208118870

Email: info@psychotherapieamstelveen.nl