BILLING/INFOMEDICS
You will receive your bill from Infomedics
In our practice, we are happy to give you full attention and good care. That’s why we work with Infomedics to send and collect our bills. This means you will receive a bill for care from Infomedics each month. The bill lists care services. In the freestanding setting, five different care services are possible:
- Diagnostics consultation: in diagnostics, your practitioner/intaker investigates what is going on with you, what issues are affecting you;
- consultation treatment: in treatment, you engage in a conversation with your practitioner with the goal of making your problems manageable;
- peer consultation: if your practitioner finds it necessary for your treatment to consult with an outside colleague;
- travel time: if the practitioner has to come to you;
- Group consultations: if you are doing group therapy.
The rate for these services depends on the profession of your practitioner and the length of the consultation. In group therapy, in addition, group size plays a role, how many participants the group has on that day.
Reimbursement from your health insurance company
Do you have a question about the amount of reimbursement on your account? If so, contact your health insurance company. Is there no fee on the bill? Then pay everything to Infomedics and then check if you can still submit the bill to your health insurance company.
Arrange it online!
- Check status of your payment. Go to www.infomedics.nl. You will find the account checker directly at the top of the web page. Enter the payment reference (number sequence) that appears on account and verify that your account has been paid. If not, you can pay directly via iDEAL.
- Make payment arrangements. Infomedics maintains a payment term of 30 days. If you don’t manage to pay on time, you can request a deferral of payment free of charge. You can also make payment arrangements for a fee. Online, you can also find more information about the Infomedics Payment Plan.
- View frequently asked questions. If you have a question, you can usually find the answer under frequently asked questions. Otherwise, you can always contact Infomedics’ Servicedesk.
Do you still have a question?
If so, please call Infomedics’ Servicedesk at telephone number 036 – 20 31 900
(Monday through Friday from 9 a.m. to 5 p.m.).
What happens to your data?
In order to process bills quickly and correctly, we share your data with Infomedics. Infomedics makes every effort to maximally secure your data, of course they comply with all applicable laws and regulations around privacy protection. Information on how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl.
Payment terms and conditions Infomedics
On our behalf, Infomedics sends and collects bills for the care you received. In doing so, Infomedics of course complies with all (privacy) laws and regulations, both the rules that apply to us as a healthcare provider and the rules that apply to Infomedics from the law.
What are the main payment terms of your account from Infomedics?
- Infomedics expects you to pay the bill by the due date as stated on the bill.
- If you have not paid the bill by the due date, you will be in default without further notice. Of course, since you may have forgotten, you will receive a reminder asking you to still pay the bill within 15 days of receiving it. Should payment fail to occur within this set date, Infomedics will charge interest and collection costs.
- Infomedics may deduct your payment first from the collection costs, then from the interest charged and finally from the original amount of your bill.
- Keep in mind that if you file a complaint or enroll with another health care provider, your bill will still eventually have to be paid. Your payment obligation cannot be suspended as a result.